Multilingual Call Center

Our multilingual call center will help you connect with the increasing Hispanic market.

Access to a Larger Hispanic Market Through a Multilingual Call Center

Biscayne Marketing reaches out to multilingual and Spanish speaking markets by providing Customer Service Representatives who are native Spanish-speakers. The Hispanic market is one of the fastest growing markets in the U.S. In order to reach the Spanish-speaking community, it’s helpful to have a multilingual call center. In reaching this new market, you may very well be able to tap into a new customer base and grow your business.

Biscayne Marketing offers a full-service multilingual call center. Customer care, new customer acquisition, IVR and order processing can all be processes by our Spanish-speaking Customer Service Representatives.

Hiring Practices for Our Multilingual Call Center

Applicants wishing to work in our multilingual call center must pass Spanish grammar and language tests. Other skills, such as reading, writing and translation are also assessed.

Training in Our Multilingual Call Center

While the training process and procedures are the same for our multilingual call center as they are for other areas of our call center, all training classes are conducted in Spanish. Our trained supervisory staff reviews each and every script to make sure it is correct for all Spanish dialects. Our management and supervisory staff, along with our Customer Service Representatives have a very high level of professionalism and access to our technologically advanced hardware and proprietary software to make a success out of your multilingual campaign. Clearly, Biscayne Marketing is the right choice when it comes to choosing a bilingual call center.

Request More Information Regarding Multilingual Call Center

Biscayne Marketing can meet all of your multilingual center needs. We have the best capabilities in the business. Call 561-994-6445 or send an email today to get started.