Our Mission Statement
Nothing defines a company like its Mission Statement. It governs a company’s day-to-day actions and sets the tone for each customer encounter. At Biscayne Marketing, we live our Mission Statement each and every time we speak with our clients and their customers.

To put our clients first, and strive to exceed their expectations by providing extraordinary customer service, as well as customized call center solutions that meet their unique needs.

Value Propositions:

• To foster integrity both as a business ethic and corporate responsibility.
• To create value for our clients by managing, training and investing in our people.
• To promote customer-driven innovation and technology.
• To support a business culture that involves employees and allows them to contribute new ideas, solve problems and become frontline customer advocates.
• To explore and improve upon our business processes so that we deliver a great.

About Us
Biscayne Marketing was launched in 1992 to support the call center needs of our contact lens retail business, one of the largest in the country. As the business grew, we realized our need for talented, dedicated and professional Customer Service Representatives to handle inbound calls from catalog sales.

From humble beginnings – one computer and one phone in one location – grew an operation that now has 240-seat facilities in Valley Stream, NY, and Boca Raton, FL and a new facility in St. Lucia. The services we offer have grown from inbound catalog sales to:

• Controlled Circulation.
• All Calls Digitally Recorded.
• Renewal & Acquisition Efforts.
• Subscriber Services.
• Internet Requests via Web Servers.
• Geographically & Demographically Targeted Telemarketing.
• Multiple Campaign Management & Statistical Reporting Services.
• SQL-Driven Database For Lead Acquisition Information.
• Live On-Line Reporting & Up-To-Minute Campaign Updates.
• Real-Time & Time-Delayed Verification Services.
• Dynamic & Completely Customizable Scripting Capabilities.
• Telephone look-up service.
• Conference Registration.
• Market Research.

What We Do Best
We are committed to working within our clients’ budgets. We build circulation and handle each and every job with quality and accuracy. Our Customer Service Representatives are polite, responsive and professional. Quite simply, we’re the best at what we do.