Inbound Call Center Service

Do the qualities you’re looking for in an inbound call center match the qualities we aim provide?

  • To answer customer calls quickly
  • To limit hold time to a minimum
  • To answer all customer questions quickly, accurately and completely
  • To know our clients’ products and services as well as they do
  • To promote our clients’ brands at every opportunity
  • To enhance upsell and cross-sell opportunities

In order to entrust your brand with an outsourced call center, you want to make sure that your customers will be well taken care of and your interests will be supported. At Biscayne Marketing, this is standard operating procedure.

Inbound Call Center Services

By choosing Biscayne Marketing as your inbound call center service provider, you’re choosing a company with 20 years of experience within the customer care and telemarketing industry. And, just because we’ve become one of the premier call centers in the country doesn’t mean we’ve stopped the processes that made us so successful in the first place. We continue to explore and innovate. We continue to train our Customer Service Representatives to be the best in the business. We replicate your culture within the programs we devise for you so that each and every member of your service team is immersed in your business and your brand.

We have extensive experience in a number of different industries and can create a customized inbound call center service plan to suit the needs of your business and your industry. We have experience in:

  • Telephony and Communications
  • Consumer Goods
  • Financial Services, Banking and Insurance
  • Healthcare and Pharmaceutical
  • Retail
  • Travel and Hospitality

A number of our clients utilize self-service applications for self-directed customer calls. This solution is appropriate for routine calls and complements our full-service inbound call center service.

Our Inbound Call Center Service Network Operations Center

Our Network Operations Center is the driving force behind our state-of-the-art facilities. The systems that run on this network handle millions of customer communications for many of leading marketers in the country. Our technicians monitor all aspects of the network at all times, and can make adjustments quickly based on trends in various client programs or unanticipated national or world events.


Request More Information Regarding Inbound Call Center Service

Biscayne Marketing can meet all of your inbound call center service needs. We have the best capabilities in the business. Call 561-994-6445 or send an email today to get started.

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