Outsourcing Call Centers

If your resources have been reduced or are not focused where they should be, you may find it difficult to communicate effectively with your customers. Or worse, you may be losing ground to your competitors. Outsourcing your call center may be the solution. Biscayne Marketing has the resources and experience to provide the customer service to build customer relationships while you focus on growing your business.

Outsourcing call centers is a great way for many companies to regain the focus they need to return to their core businesses. Call us today to see how we can help you regain your competitive edge.

A Full Service Outsourced Call Center

If your company is considering outsourcing its call center, Biscayne Marketing offers a full range of services, all of which are customized to meet the specific needs of your company. We can provide help desk and technical product support, inbound sales and outbound telemarketing among our suite of comprehensive services.

The outsourced call center you choose should be an extension of your company. Our talented and highly trained Customer Service Representatives respond the needs of your customers exactly as you would – with knowledge, courtesy and respect. We represent your company and your brand each and every time we communicate with one of your customers.

Our Core Competencies

Biscayne Marketing is not just a company you outsource your call center to. We’re your call center. We meet and exceed not only the goals you establish for us, but also the standards your customers hold you to. We are large enough to support multiple campaigns for multiple clients, yet small enough to offer the flexibility of redistributing schedules, staff and resources during unexpected peak periods or during national events that may affect call volume. We expect to respond to the unexpected. Our network operations staff is always working to fine-tune the technology we use to make your programs the most effective and cost-efficient they can be.

Outsourcing Call Centers - Scheduling and Reporting

When you outsource your call center you want to make sure that the level of customer satisfaction would be as high as if you were providing it yourself. Our automated scheduling programs ensure that hold times are kept to a minimum and that staffing is adjusted to call volume. This lowers your overall cost per call and increases the return you realize.

One of the ways in which we hold ourselves accountable is by providing the reports you want to see. Our proprietary report system collects and organizes the data you’re most interested in. Reports can be customized and prepared within minutes after you’ve monitored a call so that you can request adjustments that could increase the profitability of each call.

Quality Control at Your Outsourced Call Center

Our training procedures and operations protocol are strictly adhered to by all of our employees. Processes have been tweaked over many, many years of providing outstanding service. Our exhaustive quality control procedures include monitoring and reviewing calls, reviewing data entries and the overall structure of our software, hardware and network. In addition, we can incorporate any additional requirements you may have for quality control.

Request More Information Regarding Outsourcing Call Centers

Biscayne Marketing can meet all of your outsourcing call center needs. We have the best capabilities in the business. Call 561-994-6445 or send an email today to get started.