Retention Programs

A successful customer retention program creates a relationship between your customer and your company. And creating a relationship enhances your brand.

Building Relationships
Once you’ve acquired a customer, how do you keep him? Sometimes, a simple “thank you” is enough. But, if you’re considering a loyalty program, our Customer Service Representatives can determine what incentives a customer will respond best to. Whether it’s an offer for one free product after he buys 10 or a cash discount, we’ll start by building the relationship one sale at a time.

Our Customer Service Representatives are also highly skilled at dealing with dissatisfied customers. Our Customer Service Representatives provide more than just a sympathetic ear. They understand that they must try to reconnect the customer to the brand by proving they can solve the problem.


© 2008 Biscayne Marketing, Inc. All Rights Reserved