Potential. It’s the most important quality we look for when hiring our Customer Service Representatives.

A Customer Service Representative must be able to quickly and accurately determine how best to resolve a call. Whether a customer has a simple question about a client’s product or a more complicated issue that will take more time to solve, the Customer Service Representative has to effectively relate to the mood of the customer. Above all, he or she must be able to empathize with the caller.

Skills and Traits of Our Customer Service Representatives.
One of the ways we effectively screen our applicants is by separating “skills” from “traits”. Both are important, but skills can learned while traits generally cannot.

Desired Skills

• Computer
• Data entry
• Dexterity
• Ability to be understood
• Ability to quickly learn and apply knowledge of our clients’ products and services

Desired Traits

• Calm demeanor
• Confidence
• Intelligence
• Poise under pressure
• Warmth

All applicants undergo a complete series of tests and interviews to determine the level of skills and traits.

Where We Hire.
With offices in New York, Florida and St. Lucia, Biscayne Telecommunications has access to a rich and diverse labor pool from which to choose the right staff for your business. This gives us a distinct advantage over our competitors.