How your company handles the initial phases of a crisis could affect how it is viewed when the crisis is over.

No matter how many precautions your company takes, there may come a time when an event out of its control affects the products you manufacture or sell. Natural disasters, production errors, even rumors can spark a crisis in one or more of your distribution channels.

Biscayne Marketing Customer Service Representatives undergo hours of training to learn how to deal with your customers in a crisis. While they can’t make the crisis go away, they can lend a calm, reassuring, professional hand to an otherwise difficult situation.