Providing accurate, expedient after-sale tech support for your product.

After-sale technical support is a specialized category of Biscayne Marketing. Resolving a technical issue often requires additional training as it is crucial for the Customer Service Representatives to know have more detailed information about your product.

Our specialists not only receive training in how to solve these issues, but also use proprietary software applications created to meet the needs of your clients and the specific needs of the product.

Technology allows us to create multiple degrees of support. We can develop an Interactive Voice Response program, route a technical call through the customer service channel or establish a live internet chat.

If letting your customers know that you’ll be there for them after they purchase your product is part of your brand identity, we’re here to help.