Planning, design and research are the keys to an Interactive Voice Response (IVR) experience that satisfies a customer’s needs.

Biscayne Marketing understands that while IVR is the most efficient and cost effective way to route your customer’s call, he or she must always have the option of reaching a Customer Service Representative trained to handle the issue. Your customer should never think that IVR created a problem. He or she should feel IVR helped him resolve an issue in an expedient and efficient manner.

The Design is About the Option for Help
Customers are never more frustrated or disillusioned with the brand and the company than when they are lost in a maddening maze of call menu options. But, they are never more satisfied, both with the process and the brand, than when they can reach the area they wish to reach easily and effectively.

Biscayne Marketing gives you and your customers the best options for both of you when it comes to designing a custom IVR program. Our IVR services can be set-up as your primary IVR program or to supplement your in-house IVR program during peak periods.

Interactive Voice Response is about giving your customers the control they want to find the information they need.

The planning and design of a self-guided, effective IVR system should always include the option for live help. If your customer cannot find what he needs within the system, he’ll appreciate that help is just one button push away.

IVR is Suitable for all Services
Biscayne Marketing provides IVR for many of its services: Automated lead generation, surveys and data capture, a Help Desk, fulfillment and order status, etc. We also offer Voice Broadcasting, which is the ability to make thousands of calls at the same time in order to pass along critical messages to your customers.

• Lead Generation and Qualification
• Automated Surveys
• Help Desk
• Store Locator
• Virtual Customer Service Representatives
• Name, Number Verification
• Recorded Calls and Messages
• Notifications
• Automated Collection Calls
• Peak Demand Call Queue
• Call Routing
• Crisis Management Alerts
• Product Information
• Company Information
• Product or Service Launch Announcements
• Customer Inquiries
• Customer Order Status
• Call Routing
• Speech Recognition
• Custom On-Hold Messages
• Broadcast Notifications
• Auto Attendant
• Disaster Recovery Management
• Take-back and Transfer
• Credit Card and Payment Verification
• Total IVR Solutions